✓ Verified
AI-assisted
Support Falls Short When Problems Arise
This tri-fuel portable generator arrived on time and in good condition. Connected through a transfer switch, it ran all 10 circuits with a balanced 2KW load per leg. After 2.2 hours it shut down due to a broken governor spring on the carburetor. Customer support could only provide phone numbers for local service centers, no part number. Of four centers contacted, one never replied and three no longer service this brand, citing parts difficulties. A local retailer has also stopped accepting returns on these units.
Pros
- + Arrived on time and in good condition
- + Ran all 10 circuits with balanced load
Cons
- − Shut down after 2.2 hours due to broken governor spring
- − Customer support unhelpful, no part number provided
- − Local service centers no longer service the brand
- − Local retailer no longer accepts returns
AI-assisted summary of a verified Amazon customer review.
· August 22, 2026 · United States
Read original on Amazon ↗
