Good cleaning, but unreliable connectivity
Setup and internet connection are difficult, and connectivity problems persist, requiring frequent reconnection attempts. Without a stable connection, the vacuum cleans the same small area repeatedly, misses rooms, and gets stuck on fan bases and light stands. It also collects debris in the wheel wells and roller. When connected, it effectively removes dust, dirt, and pet hair, reducing the need for daily sweeping. A boundary tape is not included and must be purchased separately. Long-term durability is unknown.
Pros
- + effective at removing dust, dirt, and pet hair
- + reduces daily sweeping
- + minimal roller maintenance
Cons
- − difficult initial internet setup
- − persistent connectivity issues
- − unreliable without internet connection
- − gets stuck on fan bases and light stands
- − debris accumulates in wheel wells
- − boundary tape not included
- − lack of company support
AI-assisted summary of a verified Amazon customer review.
· August 2, 2022 · United States
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Shark 2-in-1 Robot Vacuum and Mop Impresses
This 2-in-1 robot vacuum and mop vacuums and mops simultaneously. Its mapping system is robust, taking about an hour to explore and map the home, after which rooms can be named. No-go zones and carpet zones can be set, and the app allows cleaning selected rooms, the whole house, or spot cleaning a 5-square-foot area. Three cleaning levels are available: Eco, Normal, and Matrix. It runs quietly during normal vacuum and mop cycles. The cliff sensor's reliability is uncertain, as it nearly fell down stairs during initial mapping, and carpet performance is only adequate.
Pros
- + vacuums and mops simultaneously
- + robust mapping system
- + no-go zones and carpet zones
- + app control for rooms, whole house, spot clean
- + three cleaning levels
- + quiet operation
Cons
- − cliff sensor reliability uncertain
- − only adequate on carpets
AI-assisted summary of a verified Amazon customer review.
· July 8, 2024 · United States
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Strong mopping, weaker vacuuming
Mopping performance stands out as excellent, and the ability to clean and attach its own pad is a highlight. Vacuuming is only okay: it leaves debris behind and gets stuck every time on high-pile rugs. It does manage to vacuum a rug that a previous vacuum could not handle. Overall, the mopping ability is loved, but vacuuming is not the strongest feature.
Pros
- + excellent mopping
- + cleans its own pad
- + attaches its own pad
- + can vacuum a rug that a previous vacuum could not
Cons
- − vacuuming is only okay
- − leaves debris behind
- − gets stuck on high-pile rugs
AI-assisted summary of a verified Amazon customer review.
· June 24, 2026 · United States
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Powerful robot vacuum with a frustrating app
This robot vacuum cleans floors effectively and is taller than a previous model, so it does not get stuck under furniture. It offers mapping and self-emptying. The app is convenient but has issues: Wi-Fi connectivity has been lost twice, requiring device removal and re-entry of details, and a suspicious sign-in pop-up has appeared three times, blocking app access and requiring password resets, robot re-setup, or app deletion and reinstallation. The vacuum performs excellently, but the app is problematic.
Pros
- + cleans floors well
- + taller design avoids getting stuck under furniture
- + mapping feature
- + self-emptying
Cons
- − loses Wi-Fi connectivity
- − suspicious sign-in pop-up blocks app access
- − requires password resets and app reinstallation
AI-assisted summary of a verified Amazon customer review.
· August 22, 2024 · United States
Read original on Amazon ↗
