Arrived damaged and not user-friendly
Ordered to upgrade a workplace security system, but the unit arrived as loose components in a generic box rather than manufacturer packaging. Setup followed the instructions exactly, yet only a hard drive click was heard and no signal reached the connected TV. The pictured single-box configuration was not received; instead there were two boxes, a router and an NVR. With a deadline before opening, the system was returned and promptly refunded. A different PoE system with built-in audio was installed instead and worked immediately.
Pros
- + prompt refund after return
Cons
- − arrived damaged
- − not user-friendly
- − sketchy packaging
- − no signal to TV
- − did not match pictured configuration
- − lacked documentation
- − no built-in audio
AI-assisted summary of a verified Amazon customer review.
· January 19, 2019 · United States
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Firmware Update Fixes Speed and Image Quality Issues
Initially, the system was unreliable, with low-quality cameras, image quality below claims, difficult controls, slow remote playback, and frequent freezes requiring reboots. After a firmware update and settings adjustments by knowledgeable, prompt, and friendly tech support, speed and image quality improved dramatically. The update took about 40 minutes, and further firmware improvements are in progress. Overall, the experience turned positive after support intervention.
Pros
- + knowledgeable, prompt, and friendly tech support
- + dramatic improvement in speed and image quality after firmware update
Cons
- − initially unreliable
- − low-quality cameras
- − image quality below claims
- − difficult control settings
- − slow remote playback
- − frequent freezes requiring reboots
AI-assisted summary of a verified Amazon customer review.
· June 13, 2018 · United States
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Firmware Updates and Overseas Warranty Issues
The system does not work out of the box and requires firmware upgrades, which need a cable internet connection. The camera connectors are not weatherproof and are intended for indoor use only. The 12-month warranty does not cover systems shipped outside the US. After contacting support, firmware updates for the NVR and cameras resolved the issues, and support provided detailed instructions. Steps have been taken to ensure all shipped products have the latest firmware.
Pros
- + support provided detailed upgrade instructions
- + firmware updates resolved issues
- + steps taken to ship latest firmware
Cons
- − does not work out of the box
- − requires firmware upgrades needing cable internet
- − camera connectors not weatherproof
- − 12-month warranty not valid outside US
- − misleading product description
AI-assisted summary of a verified Amazon customer review.
· March 1, 2019 · United States
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Strong system, but cable lengths fall short
Tech support is excellent and often necessary, as firmware updates and configuration can take considerable time after installation. Once set up, the system is well built. However, cable lengths are inconsistent: only 3 of 8 cables are 100 feet, with the rest between 50 and 75 feet, so extra cables may be needed. This is not a deal breaker, but it is an inconvenience given the price.
Pros
- + excellent tech support
- + well-built system
Cons
- − firmware updates and configuration take time
- − inconsistent cable lengths
- − may need to buy extra cables
AI-assisted summary of a verified Amazon customer review.
· June 1, 2019 · United States
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Highly Recommended Security Camera Set
This security camera set is described as a must-have that exceeds expectations. The camera clarity is highlighted as exceptionally clear. The set is recommended for anyone seeking a comprehensive security camera solution. Customer support from the brand is noted as helpful and kind. Overall, it is rated as a top choice for home security needs.
Pros
- + Exceptionally clear camera footage
- + Exceeds expectations
- + Helpful and kind customer support
AI-assisted summary of a verified Amazon customer review.
· December 29, 2018 · United States
Read original on Amazon ↗
