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Three of four speakers dead on arrival
Three of the four satellite speakers did not work on arrival. Customer service insisted the cause was faulty speaker cable and offered replacement cables, even though one speaker worked. After hours of support calls, replacements were sent, but four center channel speakers arrived instead. More time was spent on hold, and after over a week the home theater system still does not function. Calls to the home theater support line were redirected to the wrong department. Quality control and customer support are poor, and the product is expensive.
Cons
- − Three of four satellite speakers did not work on arrival
- − Customer service blamed speaker cable despite one working speaker
- − Wrong replacement speakers sent (center channel instead of satellite)
- − Long hold times and misrouted support calls
- − System still not functional after over a week
- − Poor quality control and customer support
AI-assisted summary of a verified Amazon customer review.
· January 14, 2019 · United States
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