Belt Failures and No Refund Support
This product was not owned, but a similar mower was purchased instead. After three uses, the belt burned up each time. On the last failure, the belt disintegrated and destroyed wires and other components in the belt compartment. The company was contacted and stated that because the mower was bought through a marketplace, a refund must be requested there, while the marketplace information directs customers back to the company. No relief was offered. Doing business with this company is strongly discouraged.
- − Belt burned up after each of three uses
- − Belt disintegration destroyed wires and other components
- − No refund or relief offered
- − Company and marketplace redirect responsibility to each other