Review summaries: Keurig K-4500 Large Business Single Serve Coffee and Specialty Beverage Café System, Plumbed, Silver/Black

Broken machine and poor support experience

The machine arrived broken and did not work. No installation instructions were included, making setup difficult. After several hours trying to operate it, a call to support led to a required $5.00 fee to connect with technical support, with no option to decline. After payment, it was stated that a $55.00 monthly charge would follow, and no technical support was ultimately provided.