✓ Verified
AI-assisted
Arrived with factory damage, poor quality control
This RV air conditioner arrived with damage that occurred before packaging, as the outer and inner boxes showed no signs of impact. The back of the unit was broken where the top cover connects to the metal tray. The unit still functions, but the damage was only noticed after installation on a trailer roof. Customer service was responsive but redirected the issue to the seller. A partial refund or replacement top cover would be acceptable.
Pros
- + Unit functions despite damage
- + Packaging is well protected with double boxes and reinforcement
Cons
- − Arrived with factory damage
- − Poor quality control
- − Customer service did not resolve the issue directly
AI-assisted summary of a verified Amazon customer review.
· February 9, 2026 · United States
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