Poor Support and App Connectivity Issues
Customer support is poor, with only email available and no phone or live chat. After more than 10 days, the unit remains unusable because the app cannot connect to a phone, which is needed to use the Wi-Fi module. Three emails have gone unanswered. The app itself has a low rating, with many others reporting the same connection problem.
Cons
- − Terrible customer support
- − No phone or live chat support
- − Unanswered emails
- − App cannot connect to phone
- − Wi-Fi module unusable without app
- − App has low rating with similar complaints
AI-assisted summary of a verified Amazon customer review.
· February 24, 2026 · United States
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Excellent CNC Router for the Money
This CNC machine involves a learning curve, but with online tutorials and a positive attitude, it is fun to learn and effective for wood projects. It is a strong option for those moving away from belt-driven machines and offers the potential to upgrade to a larger bed later.
Pros
- + good value for money
- + fun to learn
- + great for wood projects
- + potential for larger bed upgrade
AI-assisted summary of a verified Amazon customer review.
· May 16, 2026 · United States
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Enjoyable to use, but a larger size is desired
This CNC router machine is enjoyable to use and performs well. The only noted drawback is that a larger model would have been preferred. No other issues or limitations are mentioned.
Cons
- − wish a larger model had been chosen
AI-assisted summary of a verified Amazon customer review.
· August 1, 2026 · United States
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Solid CNC Router with Easy Assembly, Some Support Delays
Assembly is straightforward, with all hardware labeled and packaged well. The spindle required direct plugging in, and the wrong collet was shipped for the included bits. Customer support took five days to respond, and a replacement part arrived after three weeks, though a $10 part was purchased separately in the meantime. Despite these issues, the 4030S is a solid, easy-to-use machine. Within a day and with no prior CNC experience, complex plaques were being made to learn the software.
Pros
- + easy assembly
- + labeled and well-packaged hardware
- + solid machine
- + easy to use
- + quick learning curve for beginners
Cons
- − spindle needed direct plugging in
- − wrong collet shipped
- − slow customer support response
- − replacement part took three weeks
AI-assisted summary of a verified Amazon customer review.
· July 4, 2026 · United States
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Powerful, Accurate CNC Router for Beginners and Beyond
This CNC router is a capable machine for someone new to woodworking. Its 720W spindle allows for industrial-style use, and it delivers accurate, clean, deep cuts even without full CNC knowledge. It is compact but expandable, easy to assemble, and good value for money. There is interest in extending it to a 1300 x 1300 size rather than buying a larger machine. It can take a user from zero to pro.
Pros
- + powerful 720W spindle
- + accurate, clean, deep cuts
- + compact and expandable
- + easy to assemble
- + good value for money
- + suitable for beginners
AI-assisted summary of a verified Amazon customer review.
· September 2, 2026 · United States
Read original on Amazon ↗
