Non-functional unit, no support, costly experience
The system arrived completely non-functional, with no sound and no power. A replacement remote was promised for troubleshooting but never arrived, and a follow-up representative had no record of the request. Attempts to buy a new remote were unsuccessful because it is no longer manufactured and cannot be replaced. Returning the entire unit for testing was possible only at the buyer's shipping expense, with no repair offered if it was found broken. The overall experience was frustrating and costly, and the customer service was the worst ever encountered.
Cons
- − Arrived non-functional
- − No sound or power
- − Promised replacement remote never arrived
- − No record of support request
- − Remote no longer manufactured
- − No repair offered
- − Buyer must pay return shipping
- − Poor customer service
AI-assisted summary of a verified Amazon customer review.
· July 11, 2025 · United States
Read original on Amazon ↗
Impressive sound and easy setup, with strong support
After years of separate amplifier and speaker components, this system delivers impressive sound quality. Setup is straightforward, guided on the TV, and takes about an hour when mounting the front and rear speakers on stands. Customer care answered quickly, routed the call to a system specialist, helped force an update, and followed up ten minutes later. The remote works without issue with Apple TV and a cable box, and the iPhone app controls everything. The speakers are small with a brushed metal finish.
Pros
- + impressive sound quality
- + easy guided setup
- + quick customer care with specialist routing and follow-up
- + remote works with Apple TV and cable box
- + iPhone app controls everything
- + small speakers with brushed metal finish
AI-assisted summary of a verified Amazon customer review.
· June 10, 2017 · United States
Read original on Amazon ↗
Impressive sound, inconsistent CEC connectivity
Sound quality is impressive, with surround sound working well. Bluetooth connects reliably over long distances, even through walls. However, CEC connectivity between different brands is inconsistent: an LG OLED TV does not always turn on with the Bose remote, and the remote does not control a Comcast DVR. A Logitech Harmony remote also failed to work consistently. The system only connects via Bluetooth for iPhone music, with no Wi-Fi option at the time. The high price is a concern, but overall the system satisfies.
Pros
- + impressive sound quality
- + surround sound works well
- + Bluetooth connects over long distances and through walls
Cons
- − high price
- − inconsistent CEC connectivity across brands
- − Bose remote does not always turn on LG OLED TV
- − Bose remote does not control Comcast DVR
- − Logitech Harmony remote also inconsistent
- − no Wi-Fi for iPhone music, only Bluetooth
AI-assisted summary of a verified Amazon customer review.
· December 27, 2017 · United States
Read original on Amazon ↗
