Dented Doors, Slow Support, Eventually Resolved
Two units arrived with dented front doors. The manufacturer was contacted four times over a month with no response, and messages had to be left for a specific representative; on the latest attempt the voicemail box was full. After repeated phone calls, a manager reached out and sent replacement doors from overseas, packaged extremely well, resolving the issue.
Pros
- + Issue eventually resolved with replacement doors
- + Replacement doors packaged extremely well
Cons
- − Both units arrived with dented front doors
- − No response from manufacturer after four contacts over a month
- − Voicemail box became full, preventing messages
AI-assisted summary of a verified Amazon customer review.
· June 19, 2025 · United States
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