Support Requests Go Unanswered
Two confirmed inquiries were submitted through the website asking how to connect the DVR to a laptop to reset the VGA setting after the monitor went black and the menu became inaccessible. The only response was an automated receipt confirmation, with no actual assistance provided. This suggests that if the DVR develops any issues, there may be no help available.
Cons
- − No customer support response
- − Only automated confirmation received
- − No help available for DVR issues
AI-assisted summary of a verified Amazon customer review.
· May 12, 2021 · United States
Read original on Amazon ↗
Frequent Failures and Poor Support
The unit failed within two months, and its replacement failed within a week. Cameras frequently drop offline, some channels set to record do not record, and the power supply failed twice, with the second unit failing within 24 hours. A previously owned 32-channel NVR from the same brand ran more smoothly but also eventually failed. Technical support holds callers for at least 30–45 minutes without answering. Shopping elsewhere is advised.
Pros
- + A previously owned 32-channel NVR from the same brand ran more smoothly
Cons
- − Unit failed within two months
- − Replacement failed within a week
- − Cameras frequently drop offline
- − Some channels set to record do not record
- − Power supply failed twice, second within 24 hours
- − Technical support holds for 30–45 minutes without answering
AI-assisted summary of a verified Amazon customer review.
· August 6, 2021 · United States
Read original on Amazon ↗
Audio Playback Noise on Mobile App
Audio playback through the mobile application produces noticeable noise. The mobile app requires an update to address this issue. Despite the audio problem, the system otherwise performs well enough to earn a four out of five rating.
Cons
- − Noise during audio playback on mobile
- − Mobile app needs an update
AI-assisted summary of a verified Amazon customer review.
· December 17, 2019 · United States
Read original on Amazon ↗
Great 4K Camera System with Excellent Support
This 16-camera 4K system delivers 8MP resolution, two-way talk, and color night vision. Zooming in provides close views with zero to very little clarity issues. The customer service team is excellent, with patient and highly helpful technical support. The system meets expectations for those seeking 4K, 8MP, two-way audio, color night vision, and above-average zoom.
Pros
- + 4K 8MP resolution
- + two-way talk
- + color night vision
- + better than average zoom
- + excellent customer service
- + patient and helpful technical support
AI-assisted summary of a verified Amazon customer review.
· July 6, 2023 · United States
Read original on Amazon ↗
