Cameras Failed After Six Months
Several cameras stopped working after about six months of use. Customer service was poor. The product did not hold up over time, and the experience led to seeking a different option.
Cons
- − Several cameras stopped working after about six months
- − Poor customer service
AI-assisted summary of a verified Amazon customer review.
· May 27, 2024 · United States
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Professional Support Resolves Difficult Situation
The customer service experience is described as top notch. A representative provided professional assistance that helped resolve a difficult situation quickly. The support is highlighted as the very best, with the representative specifically credited for getting things moving in short order. No product features or performance details are mentioned.
Pros
- + professional customer service
- + quick resolution of a difficult situation
AI-assisted summary of a verified Amazon customer review.
· May 27, 2025 · United States
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Compatibility issues and poor support for GW cameras
Some IR night lights on 8MP bullet cameras failed after the warranty period, making them unusable at night. After the recorder failed, a new 32-channel system was purchased, but a couple of the new cameras stopped working. Leftover new cameras from the first set do not work with the new system. Several new and used cameras remain, including 4K zoom models, but it is unclear whether any recorder will work with them. The office has not responded to emails asking about compatibility.
Cons
- − IR night lights failed after warranty
- − New cameras stopped working
- − Cameras incompatible with new system
- − No response from support
AI-assisted summary of a verified Amazon customer review.
· September 12, 2026 · United States
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Helpful Support and Clear Viewing
The camera provides a clear view that is easy to see. Support from a representative named Jennifer was helpful. The product received a five-star rating from a verified purchase.
Pros
- + clear view
- + helpful support
AI-assisted summary of a verified Amazon customer review.
· October 31, 2024 · United States
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Easy Setup and Clear Day/Night Video
This system was chosen after comparing many alternatives over several weeks. Remote viewing is simplest via the RXCamView app: scan the NVR's QR code, enter the username and password, and it is set up. Camera installation is straightforward, with positioning handled through three separate set screws for up/down, left/right, and rotation using the supplied hex wrenches. The 8MP cameras provide clear images day and night. Cameras connect to the NVR with a CAT5e cable, and each appears on screen within a second or two. The system is considered worth the cost.
Pros
- + easy remote viewing setup via RXCamView app
- + simple camera installation and positioning
- + clear 8MP day and night video
- + quick camera connection to NVR
- + good value
AI-assisted summary of a verified Amazon customer review.
· June 28, 2023 · United States
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