Frustrating Roti Maker with Poor Support and Returns
This roti maker adds effort rather than reducing it. Adjusting the flour-to-water ratio is time-consuming, and the rotis come out with a plastic-like texture, harden quickly, and take too long to prepare. Cleaning is difficult because flour sticks inside, and the machine frequently shows errors that are a drain to troubleshoot. Menu instructions are vague, and no reliable online guidance exists. Support responses are delayed, with new representatives offering small discounts instead of help, and return instructions are unclear. A provided return address was incorrect, though the courier redirected the package.
- − time-consuming flour-to-water ratio adjustment
- − plastic-like roti texture
- − rotis harden quickly
- − long preparation time
- − difficult cleaning due to stuck flour
- − frequent errors and time-consuming troubleshooting
- − vague menu instructions
- − no reliable online guidance
- − delayed customer service responses
- − representatives push discounts instead of help
- − unclear return instructions
- − incorrect return address provided