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Review summaries: Mitsubishi 18,000 BTU SEER 18 Wall Mount Ductless Mini-Split Inverter Cool & Heat Pump System 1.5 Ton Energy Efficient ~ NEW System

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Damaged on Arrival, Refund Requests Unanswered

The unit arrived damaged even though the box appeared intact. Multiple attempts to contact the seller for a refund went unanswered, prompting a bank transaction reversal. The experience points to a product that may arrive in poor condition and a seller that does not respond to refund requests.

Cons
  • − Arrived damaged
  • − Seller unresponsive to refund requests
AI-assisted summary of a verified Amazon customer review. · July 25, 2026 · United States Read original on Amazon ↗
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Poor customer service and missing installation parts

These units do not include everything needed for installation, contrary to past purchases. Requests for help obtaining an installation kit went unanswered for nearly four weeks. Customer service only suggested buying parts individually, which would add about $500 per unit on top of the $2,400 already spent per unit. A promised call from a manager never came after four days and daily messages. The units are needed for a customer's installation. Customer support is unhelpful and unresponsive.

Cons
  • − Does not include everything needed for installation
  • − Unhelpful customer service
  • − No assistance obtaining an installation kit
  • − Additional cost of about $500 per unit for individual parts
  • − Unresponsive manager
AI-assisted summary of a verified Amazon customer review. · April 21, 2026 · United States Read original on Amazon ↗
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Effective cooling with quiet, soothing airflow

This mini-split system delivers noticeable cooling within about seven minutes of use. The airflow sound is not overly loud and is described as soothing rather than disruptive. Overall, it performs well as a cooling solution.

Pros
  • + cools quickly
  • + quiet operation
  • + soothing airflow sound
AI-assisted summary of a verified Amazon customer review. · June 12, 2026 · United States Read original on Amazon ↗