Great Charger Until It Failed, Support Falls Short
This Level 2 charger was professionally installed and worked well for several months. It then began showing fault messages and lost WiFi connectivity. Multiple support sessions totaling over five hours failed to resolve the issue. Support requested an electrician inspection, which confirmed correct wiring, and then asked for extensive documentation and personal details. After two days, the response recommended an electrician check that had already been done. The unit itself performed well initially, but warranty and customer support proved frustrating.
Pros
- + Worked well for several months after professional installation
Cons
- − Developed fault messages and lost WiFi connectivity
- − Customer support ineffective after multiple sessions
- − Support requested redundant electrician inspection
- − Warranty and support process described as a disaster
AI-assisted summary of a verified Amazon customer review.
· June 20, 2025 · United States
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Reliable Level 2 Charger After Three Months
Installed by an electrician and running for three months without issues. Wi-Fi connection took a couple of attempts but has remained stable and provides accurate charging information. Operation is easy and simple. Charges a Hummer EV at 27 miles per hour. The cord does get warm, though no problems have occurred so far. Cable length is good.
Pros
- + Works reliably for three months
- + Stable Wi-Fi connection after setup
- + Accurate charging information
- + Easy and simple to use
- + Charges Hummer EV at 27 miles per hour
- + Good cable length
Cons
- − Wi-Fi connection required a couple of tries
- − Cord gets warm
AI-assisted summary of a verified Amazon customer review.
· July 22, 2026 · United States
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Responsive Support and Reliable Charging
Support responds quickly to service inquiries, and a replacement Level 2 EV charger was approved and shipped to the home. The support team is knowledgeable and professional. The replacement unit works well and charges the vehicle efficiently. The app is easy to use and offers good controls. Recommended for those considering Autel EV chargers.
Pros
- + Quick support response
- + Knowledgeable and professional support team
- + Replacement unit shipped to home
- + Charges vehicle efficiently
- + Easy-to-use app with good controls
AI-assisted summary of a verified Amazon customer review.
· August 19, 2026 · United States
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Fast, Solid 80A Level 2 Charger With Useful App
The Autel MaxiCharger 80 Amp delivers noticeably faster charging than most units, especially when the setup supports 80A. Build quality feels solid and more commercial-grade than typical plastic chargers. Setup is straightforward, and the app is genuinely useful rather than clunky, making scheduling and tracking charging simple. It also looks good.
Pros
- + noticeably faster charging than most units
- + solid, commercial-grade build quality
- + straightforward setup
- + useful, non-clunky app
- + simple scheduling and tracking
- + attractive appearance
AI-assisted summary of a verified Amazon customer review.
· April 13, 2026 · United States
Read original on Amazon ↗
Clean internal design and flexible amp limiting
Internally, the wiring is neatly arranged and connections are easy to see and access. Setup is simple: everything works once plugged in, with only the internal amp limit dial needing adjustment using a tiny flathead screwdriver. Bluetooth, Ethernet, and Wi-Fi are optional, so it can function as a basic charger without configuration. The app setup is fairly easy, though the QR code for the app did not work and the manual's QR code provided an incorrect PIN that required manual entry. Software amp limiting allows single-amp adjustments from 6 to 48 amps, useful for adding safety margin to a 30-amp breaker.
Pros
- + clean internal wiring
- + easy connections
- + works immediately after plugging in
- + optional connectivity
- + single-amp software limiting
Cons
- − QR code for app did not work
- − manual QR code had wrong PIN
AI-assisted summary of a verified Amazon customer review.
· January 9, 2025 · United States
Read original on Amazon ↗
