Installation Never Completed After Payment
Payment was made for installation, but no installer was ever sent. Repeated emails requesting service or even a scheduled appointment went unanswered. The unit remains uninstalled, and the only remaining option is to arrange a return of the equipment. The experience centers on a failure to deliver the promised installation service after purchase.
Cons
- − installation service not provided after payment
- − no response to repeated emails
- − unit left uninstalled
- − must arrange return of equipment
AI-assisted summary of a verified Amazon customer review.
· February 6, 2026 · United States
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Works Well, But Installation Service Disappoints
The unit performs as expected, but the installation service is poor. The provided electrician was not registered locally, forcing the customer to obtain their own electrical sub permit, which was paid for twice. This has delayed permit approval and solar panel installation. The Ecoflow hardware is good but expensive, and it works. Customer service is described as useless. The Insight2 Tablet is overpriced and only runs the Ecoflow app, displaying nothing different from the phone app, so it was returned at a small loss. Negative reviews are reportedly censored on the website.
Pros
- + unit works as expected
- + Ecoflow hardware is good
Cons
- − installation service is poor
- − electrician not registered locally
- − had to pay for permit twice
- − delayed permit approval and solar installation
- − customer service is useless
- − Insight2 Tablet is overpriced and limited
- − negative reviews censored on website
AI-assisted summary of a verified Amazon customer review.
· August 22, 2026 · United States
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Highly rated smart home panel
This smart home panel is described as the best of the best, reflecting an extremely positive impression. No specific features, drawbacks, or use cases are mentioned. The overall sentiment is strongly favorable, with the product receiving a top rating.
Pros
- + Described as the best of the best
AI-assisted summary of a verified Amazon customer review.
· January 18, 2026 · United States
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Expensive, unreliable, and poor support
This smart home panel is expensive and does not work as advertised. Installation requires additional breakers and an electrician, and the unit failed to start after setup. Technical support is not US-based, difficult to reach, and repeatedly promises callbacks within 24–48 hours without follow-through. The unit weighs 114 lbs, making removal and return costly, especially after wall holes are made. It is not recommended for backup power in locations with unreliable electricity.
Cons
- − Expensive
- − Does not start after installation
- − Breakers not included
- − Poor, non-US technical support
- − Difficult to return due to weight and installation
AI-assisted summary of a verified Amazon customer review.
· March 15, 2026 · United States
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Flexible Smart Panel with Detailed Energy Data
The Smart Panel 3 offers detailed energy data and flexibility, including use as a full main panel replacement for a whole-home smart setup. It allows monitoring of each circuit's usage and supports energy independence as batteries are added. Support responds within a day or two and resolves issues. Installation through a third party can take significantly longer than seven days, and contacting local electricians directly may save money. With rooftop solar, two CT monitors are needed for proper production measurement and should be on hand for installation.
Pros
- + detailed energy data
- + flexibility as full main panel replacement
- + responsive support
- + helps lower electricity bill
- + prepares home for outages
Cons
- − installation takes longer than expected
- − potential cost savings by hiring local electricians directly
- − requires two CT monitors for solar monitoring
AI-assisted summary of a verified Amazon customer review.
· May 12, 2026 · United States
Read original on Amazon ↗
