Helpful Support for Camera IP Issues
Two cameras lost their IP addresses and required technical support to restore functionality. The support representative was knowledgeable, professional, and provided excellent customer service, successfully getting the cameras back up and running. The issue was resolved effectively.
Pros
- + knowledgeable support
- + professional service
- + effective resolution
Cons
- − cameras lost IP addresses
AI-assisted summary of a verified Amazon customer review.
· September 16, 2019 · United States
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Clear HD image, but time sync issues persist
The cameras deliver a clear HD image, which is essential. However, one or two cameras, never the same ones, occasionally fall out of sync with the correct time. A firmware upgrade helped keep them synced for about two weeks, but the issue returned. One camera showed the wrong time again, off by a full day rather than minutes. A permanent fix would be welcome.
Cons
- − cameras intermittently lose time sync
- − time can be off by a full day
- − firmware fix only temporary
AI-assisted summary of a verified Amazon customer review.
· April 25, 2017 · United States
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Strong Support and Easy Interface for Multi-Branch Use
Setup at a library branch presented some difficulties, but support was responsive and resolved the issue. The control interface is easy to understand and operate, and camera quality is excellent. Any technology may have occasional issues, but reliable support provides confidence in the purchase. If adding or replacing camera systems at other branches, this brand would be chosen again.
Pros
- + responsive customer service
- + easy-to-understand control interface
- + excellent camera quality
AI-assisted summary of a verified Amazon customer review.
· July 19, 2017 · United States
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Helpful Support for Setup Issues
Setup can be challenging for those without technical experience, and a few issues may arise. Customer support is knowledgeable and patient, taking the time to get everything running correctly. The assistance provided is highly satisfactory.
Pros
- + knowledgeable and patient customer support
- + effective help getting system running
Cons
- − setup issues for non-technical users
AI-assisted summary of a verified Amazon customer review.
· July 23, 2024 · United States
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Great HD system with strong customer service
This 4-bullet/4-dome NVR kit offers clear HD video, with faces and license plates visible. One bullet camera arrived nonfunctional, but customer service responded the next day with an RMA and return shipping label, and a replacement arrived twelve days later and worked well. The included IP software simplifies auto-finding and connecting cameras, and PoE makes installation easy. Setup may be somewhat challenging for those unfamiliar with networking. Overall, a good value for the price.
Pros
- + Clear HD video for faces and license plates
- + Responsive customer service with RMA and return label
- + IP software simplifies camera connection
- + PoE makes installation easy
- + Good value for the price
Cons
- − One camera arrived nonfunctional
- − Setup may be daunting for those not familiar with networking
AI-assisted summary of a verified Amazon customer review.
· August 2, 2017 · United States
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