Great System with Responsive Customer Service
This security camera system performs well and is described as a great system overall. Customer service is also very good: a question was answered quickly. No drawbacks are mentioned.
Pros
- + Great system
- + Very good customer service
- + Questions answered quickly
AI-assisted summary of a verified Amazon customer review.
· August 23, 2022 · United States
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Unreliable NVR with recording and playback issues
This NVR and IP camera system has persistent reliability problems. Recording stops randomly, and the unit reports video loss several times a day even though the cameras are working when accessed directly. Video exported from the NVR cannot be played with standard PC or Mac software, which caused issues when submitting footage to an insurance company. Manufacturer developers and tech support were unable to resolve these problems despite dozens of hours of effort.
Cons
- − Recording stops randomly
- − False video loss reports
- − Exported video not playable on standard software
- − Unresolved support issues
AI-assisted summary of a verified Amazon customer review.
· December 14, 2020 · United States
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Received different NVR model than listed
The system arrived with the GW7816N NVR and a separate PoE switch, rather than the GW7816NP NVR shown on the website. The NP version is noted to have the PoE switch built into the NVR. Despite this discrepancy, the overall rating is 4 out of 5.
Cons
- − Received GW7816N NVR instead of the listed GW7816NP
- − Separate PoE switch included rather than built-in
AI-assisted summary of a verified Amazon customer review.
· March 27, 2021 · United States
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System failed after a year; protection plan advised
This security system was initially liked, but it stopped working just over a year after being purchased and set up at a business. Because no protection plan was bought, a replacement system had to be purchased. A protection plan was purchased with the second system.
Pros
- + initially liked the system
Cons
- − stopped working just over a year after purchase
- − no protection plan meant having to buy another system
AI-assisted summary of a verified Amazon customer review.
· April 11, 2023 · United States
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Strong specs at a good price
The specifications are impressive for the price. No Cat5e cables are included, which is an advantage for a prewired office since bundled cables would add unwanted cost and likely be the wrong lengths. The NVR is larger than expected, though not a problem. Cameras can connect directly to the NVR without a separate PoE switch. Everything has been unboxed but not yet connected or powered on; setup will be done on a tabletop before installing cameras in awkward locations.
Pros
- + impressive specifications for the price
- + no bundled cables, avoiding unwanted cost and wrong lengths
- + cameras connect directly to the NVR without a separate PoE switch
Cons
- − NVR is larger than expected
AI-assisted summary of a verified Amazon customer review.
· October 3, 2019 · United States
Read original on Amazon ↗
