Firmware Issues and Poor Support Reported
Firmware updates reportedly rendered the tool unusable. Customer support is described as poor and taking advantage of customers. A large purchase of tools costing $22,000 took over 30 days to receive support, and alternative tools had to be bought because the equipment did not work as expected when needed. The overall recommendation is to avoid this product.
Cons
- − Bad firmware updates rendered the tool useless
- − Terrible customer support
- − Support took over 30 days to resolve issues
- − Tools did not work as expected when needed
AI-assisted summary of a verified Amazon customer review.
· January 30, 2026 · United States
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