✓ Verified
AI-assisted
Delivered Without Setup, TV Arrived Defective
The TV was left in a package room rather than delivered with setup and trash removal as expected. After unboxing and setting it up, the screen remained black with only audio. Samsung directed the issue to the retailer, which initially offered only a return. A pickup was arranged but the unit sat for two weeks, and it was eventually transported for return at personal expense. The five-year warranty was stated to be void. This experience discouraged future orders of large items.
Cons
- − delivered to wrong location without setup or trash removal
- − arrived defective with black screen and audio only
- − warranty declared void
- − difficult return process
AI-assisted summary of a verified Amazon customer review.
· October 9, 2025 · United States
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