Breaks Quickly, Poor After-Sales Support
This pallet stacker broke after six months of light use. Customer service is unresponsive and can only be contacted by email; after two weeks, no resolution or answers have been provided. Contacting the retailer's customer service also failed to resolve the issue. The product is described as very poor quality, and the overall experience is strongly negative.
Cons
- − broke after six months of minor usage
- − customer service unresponsive
- − only contact method is email
- − no resolution after two weeks
AI-assisted summary of a verified Amazon customer review.
· April 21, 2026 · United States
Read original on Amazon ↗
Machine Arrives Stuck on Wood Platform, Poor Manual
The stacker arrives attached to a wooden platform on top of a pallet. It is heavy, and there are no bolts, clips, or zip ties to release it. After charging, it cannot be driven off because the wheels are lifted and cannot be lowered. The setup manual begins with the machine already on the ground, which does not match the actual condition. Support is difficult to reach: no company phone number, the provided service number is out of service, and online chat has a 48-hour response time and repeatedly asks about missing parts. The eventual recommendation is to use or buy a forklift or crane to lift it off the platform.
Cons
- − Arrives stuck on a wooden platform
- − No bolts, clips, or zip ties to release it
- − Wheels are lifted and cannot be lowered to drive off
- − Setup manual does not match actual condition
- − No support phone number
- − Provided service number is out of service
- − Online chat has 48-hour response time and is unhelpful
- − Requires a forklift or crane to remove from platform
AI-assisted summary of a verified Amazon customer review.
· January 7, 2026 · United States
Read original on Amazon ↗
Charger and unit failures within a year
This pallet stacker failed after very light use. At six months, the charger stopped working entirely and was replaced. About one year in, the unit stopped working again, with unusual indicator lights flashing. Customer support only suggested repeatedly charging it, which did not resolve the problem. Overall, the product is seen as a failure and a major disappointment.
Cons
- − Charger stopped working after six months
- − Unit stopped working after one year
- − Unusual flashing indicator lights
- − Unhelpful customer support
AI-assisted summary of a verified Amazon customer review.
· May 29, 2026 · United States
Read original on Amazon ↗
